Lufthansa compensation
Has your Lufthansa flight been delayed or cancelled ? Then you may be entitled to up to €600 in compensation. According to EU Regulation 261/2004 , as a passenger travelling with a European airline, you are protected by a number of rights - and Refundmore is here to make sure you get the compensation you are entitled to.
Whether it's a delayed flight, overbooked flights or a cancelled Lufthansa flight, we're here to help you. Use our free compensation form to find out if you're eligible.
What our customers say about Refundmore and Lufthansa compensation
Refundmore has helped many passengers get compensation from Lufthansa - often for cancelled flights or flight delays. We have a high Trustpilot score and lots of positive reviews showing how we've helped people claim compensation from airlines like Lufthansa.
If you want to read about other people's experiences of claiming compensation from Lufthansa through us, you can find them here on our Trustpilot profile.
Your rights in case of cancelled or delayed Lufthansa flights
If your Lufthansa flight has been delayed, cancelled or overbooked, you are generally entitled to compensation if the situation is not beyond the airline's control. The rules also apply if your flight was part of a longer journey with stopovers, as long as the entire journey was one booking.
What applies to Lufthansa cancellations?
If your Lufthansa flight was cancelled less than 14 days before the scheduled departure and you arrived more than 3 hours later than planned, you can claim compensation. However, this does not apply if the cancellation was due to extraordinary circumstances such as political unrest or bad weather.
Remember that you are always entitled to a ticket refund, regardless of when the flight was cancelled.
What applies to Lufthansa delays?
If your Lufthansa flight was delayed by more than three hours upon arrival, you may be entitled to financial compensation. The delay cannot be due to circumstances such as technical issues beyond the airline's control, but if the delay is due to internal Lufthansa issues - such as staff shortages - you can claim compensation.
You are also entitled to catering if your flight is delayed for more than two hours. Lufthansa must offer you food, drink and, if necessary, accommodation.
In short: when does EU 261/2004 apply to compensation?
You are entitled to compensation if:
✅ Your Lufthansa flight was delayed by more than 3 hours on arrival
✅ Your flight was cancelled less than 14 days before departure
✅ You were denied boarding due to overbooking
How much compensation you are entitled to
Compensation depends on two factors. The length of the flight and the length of the delay. It can be difficult to get an overview of when you're entitled to what, so we've summarised the rules in a table:
Reason | Delayed arrival | Flights under 1.500 km | Flights 1.501 - 3.500 km | Flights over 3.500 km between EU-countries | Flights over 3.500 km to/from EU-countries |
|---|---|---|---|---|---|
Cancelled* | 2 – 3 hours | 250 € | 200 € | 200 € | 300 € |
Cancelled /Delayed | 3 – 4 hours | 250 € | 400 € | 400 € | 300 € |
Cancelled/Delayed | More than 4 hours** | 250 € | 400 € | 400 € | 600 € |
Overbooked | 250 € | 400 € | 400 € | 600 € |
* If the cancellation occurs less than 7 days before the scheduled departure.
** If the cancellation occurs between 14-7 days before the scheduled departure.
What are extraordinary circumstances?
Not all delays and cancellations are eligible for compensation. Here's the difference:
Non-extraordinary circumstances (eligible for compensation):
Technical problems in Lufthansa aircraft
Staff shortages or internal strikes
Planned departure changes without notice
Extraordinary circumstances (no compensation):
Bad weather (fog, storm, etc.)
Political unrest and terrorist threats
Strikes outside the airline's control (e.g. air traffic controllers)
Natural disasters
At Refundmore, we help you assess whether the delay was due to circumstances that entitle you to compensation. Often airlines don't clearly state what the cause was - but we have the experience and systems to find out for you.
About Lufthansa
Lufthansa is Germany's national airline and is headquartered in Frankfurt am Main. With a fleet of over 300 aircraft, Lufthansa serves destinations worldwide - from Europe to Asia and the Americas.
As one of Europe's busiest airlines, Lufthansa handles thousands of passengers daily. As a result, it's inevitable that situations with delayed or cancelled flights occur. If you've experienced problems with your Lufthansa flight, you may be entitled to compensation – and Refundmore can help.
Get help with compensation from Lufthansa
Refundmore has expertise in handling compensation claims against Lufthansa. We work without start-up fees and we only take a share of your compensation if we win the case for you.
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