General Terms and Conditions of Flightright GmbH
(as of February 2nd 2026)
Legal Notice
The website refundmore.com is owned by the Danish company, Flyhjælp ApS, CVR no. DK-36 91 74 90. Flyhjælp ApS in an authorized debt-collection agency. Flyhjælp ApS is a wholly-owned subsidiary of:
Flightright GmbH
HRB 249849
Revaler Str. 28
10245 Berlin, Germany
(hereinafter referred to as ‘Flightright’, or ‘we’).
Legal Specifications of Flightright:
Managing Director:
Dr. Jan-Frederik Arnold (CEO+MD)
V.A.T ID: DE272238629
Commercial Register: Amtsgericht Charlottenburg HRB 249849
Economic Identification Number: DE272238629-00001
Registered as debt collection agency according to sec. 10 para. 1 no. 1 of the German Legal Services Act (“RDG”).
Registered in the legal services register under the register number 7525 G 1 KG (02/23)
Supervisory authority is the President of the Berlin Appellate Court (Kammergericht)
Elßholzstr. 30 – 33, 10781 Berlin, Germany
Tel: +49 (0)30 / 9015 0
Fax: +49 (0)30 / 9015 2200
Professional liability insurance Hiscox Europe Underwriting Limited, Arnulfstr. 31, 80636 Munich, Germany
Rules of Professional Conduct:
Legal Services Law (RDG)
Legal Services Act (RDV)
Anti Money Laundering Act (GwG)
The rules on professional conduct applicable on the homepage of the court of appeal („Kammergericht“) of Berlin sub-page Legal Services Law („Rechtsdienstleistungsgesetz“), sub-page Professional Conduct („Berufsrecht”).
End of Legal Specifications
All services that you order via this website are provided by Flightright and Flightright will be your contractual partner. Therefore, the following general terms and conditions of Flightright shall apply to all such services:
1. Subject matter of the contract, services provided by Flightright
1.1
We will endeavor to enforce your claims for compensation (and, where applicable, other claims, e.g., claims for reimbursement in the event of flight cancellation), which you may be entitled to against airlines under the EU Air Passenger Rights Regulation 261/2004 and its British counterpart, "The Air Passenger Rights and Air Travel Organizers' Licensing (Amendment) (EU Exit) Regulations 2019" against airlines in accordance with the following provisions.
1.2
The claims specified in section 1.1 are hereinafter collectively referred to as "Claims."
Airlines and others, against whom we might enforce your Claims are hereinafter collectively also referred to as the "Opposing Party".
For the purpose of enforcing your Claim, at our discretion, you either assign the Claim to us in trust, which enables us to enforce the Claim in our name, and at the same time authorize us to enforce the claim under your name (hereinafter also referred to as "Assignment Process"), or you authorize us to enforce the Claim in your name and your behalf without assigning the Claim to us (hereinafter also referred to as "Power of Attorney Process").
1.3
We will attempt to enforce the Claim against the Opposing Party out of court and will obtain the necessary information (including from the Opposing Party) for this purpose.
1.4
If our efforts to enforce the Claim are insufficient, we may, in accordance with the provisions of Section 6, instruct a contract lawyer (e.g. Flyhjælp ApS) to enforce the Claim. We shall bear the costs of the contract lawyer instructed by us if our efforts are unsuccessful (see Section 6.4).
1.5
Upon conclusion of the agency agreement, you will receive free access to our customer portal. The customer portal is used for the electronic transmission of information, viewing the current processing status and communicating with us. The use of the customer portal is subject to the respective terms of use of the customer portal, which you also accept by concluding the agency agreement. The currently valid terms of use of our customer portal are available at the following link: https://refundmore.com/terms-portal
2. Conclusion of contract, information
2.1
You commission us after completing the Claim check on our website or on the website www.allright.de (hereinafter also referred to as the "order process").
By clicking on the corresponding order button, you submit a binding offer to conclude a paid agency agreement for the enforcement of the Claim and ancillary Claims. We accept your offer by means of an express declaration (e.g., by email) or by asserting your Claims against the Opposing Party. Upon request, you will sign a separate deed of assignment or confirmation of assignment or power of attorney and send the original to us.
2.2
The information requested during the Ordering Process must be provided completely and correctly and corrected immediately if the data provided changes after entry or if you discover that you have provided incorrect data. This applies in particular to the following information:
Your flight details
Address
Telephone number
Email address
Information on payments received from the airline.
2.3
The description of Flightright’s services on our website www.Refundmore.com (or other Flyhjælp pages such as www.flyhjaelp.dk), in particular the compensation and reimbursement calculator, does not constitute a binding offer to conclude a contract.
3. Remuneration agreement
3.1
Should our endeavors be unsuccessful, you will not be charged any Fees. This also applies if a contract lawyer (e.g. Flyhjælp ApS) has been engaged to enforce the Claim. Should you have engaged a contract lawyer at our recommendation or if we have engaged a contract lawyer on your behalf, we shall exempt you from the respective lawyer’s fees in accordance with para. 6.4.
3.2
In the event of premature termination of the contract, Flightright's (success-based) remuneration Claim shall remain valid, cf. Section 9.3 of the General Terms and Conditions.
3.3
In accordance with Section 13e of the German Legal Services Act (Rechtsdienstleistungsgesetz [RDG]), you may demand compensation from your debtor for the costs we charge you for the performance of our services, up to the amount of the remuneration that a lawyer would be entitled to for this activity in accordance with the provisions of the German Lawyers' Fees Act (Rechtsanwaltsvergütungsgesetz [RVG]). Generally, the costs incurred by commissioning our contract lawyers (e.g. Flyhjælp ApS) must also be reimbursed by the Opposing Party up to the amount specified in the RVG, in the event of success.
Upon conclusion of the agency agreement (see section 2.1), you assign to us the indemnification claims described in this section 3.3 in lieu of performance. We accept the assignment and will attempt to collect payment from the Opposing Party.
3.4
You shall pay a success-based fee to Flightright in accordance with our price list (hereinafter referred to as "Fees"). A prerequisite for the collection of the Fee is that the Claim is enforced, cf. para 3.1.
3.5
The amount of the Fee is determined by whether it is necessary to involve our contract lawyers (e.g. Flyhjælp ApS) to enforce the Claim. If we are able to enforce your Claim without involving our contract lawyers, we will charge you a lower Fee, as per the pricelist.
We will only engage our contract lawyers if our out-of-court enforcement efforts have been completely or partially unsuccessful.
The basis for calculating the fee is everything that has been paid by the Opposing Party or any other third party (e.g., a travel agency) after we have sent our payment request, with the exception of (i) any default interest accrued on the Claim and (ii) any cost awarded to flightright or the contract lawyer, which Flightright is entitled to in full.
3.6
If the Claim is not settled in cash but in kind (e.g., with flight vouchers), we are entitled to our Fee in cash, which—unless we have agreed otherwise—is calculated based on the value of the payment in kind. The claim for our Fee shall also apply if the payment has been made to you by the Opposing Party (e.g. by check). You shall not incur any other costs in this regard.
3.7
If only part of the Claim is enforced, we will only charge our Fee for the part of the Claim that was paid after we sent out a request of payment. The same applies if a settlement is reached with the Opposing Party in accordance with Section 7.
3.8
Consumers often do not pursue their air passenger rights at all because they consider the cost-benefit ratio to be unfavorable. We solve this problem by providing our services completely free of charge if a Claim cannot be enforced. In order to be able to offer our customers exemption from the risks of unsuccessful enforcement in an economically viable manner, we must cover our costs through our Fee in successful cases.
In order to successfully provide our services, we rely on a large number of specialized employees, for example for internal case processing, communication with our customers and the Opposing Party, for the development and maintenance of the necessary IT infrastructure, and for conducting test cases. In addition, there are personnel costs for the traditional company departments (human resources, finance, legal, marketing) as well as costs for rent and materials.
Another factor that has to be taken into account when calculating the amount and terms of our success-based Fee is the legal costs we incur. If, for example, a court case is lost, we bear not only the court costs and our own legal fees, but also the legal fees of the Opposing Party and any expert witness fees. When we enforce Claims abroad, we often have to bear the court and legal fees even if the proceedings are successful.
In cases that we settle out of court, there is often no Claim against the Opposing Party for reimbursement of our costs. In addition, we bear the risk that a titled Claim for reimbursement of costs against the Opposing Party is practically unenforceable (e.g., due to the insolvency of the Opposing Party or unsuccessful or unreasonable enforcement).
End of the remuneration agreement
4. Invoicing and payment
4.1
We are entitled to deduct the Fee owed to us by you, as well as any applicable sales tax and interest incurred, directly from the payments we receive.
If a contract lawyer (e.g. Flyhjælp ApS) has been appointed, the contract lawyers will pay the amounts enforced to us for the purpose of balancing our account with you.
We will hold the amount due to you in one of our escrow accounts. We are entitled to enter into interest agreements with the banks holding the escrow accounts and to collect any interest claims arising on our business accounts. The amount of the interest arrangements varies depending on the market situation. The annual interest rate is currently calculated as the percentage of the deposit facility reduced by 1.50 percentage points (deposit facility - 1.50% p.a.). The deposit facility is the interest rate of the European Central Bank for short-term deposits by commercial banks ("European Central Bank Deposit Facility"). This interest rate is variable, set by the ECB at regular intervals and published on its website www.ecb.eu. On August 31, 2025, the interest rate for credit balances in the escrow account was 1.25% per annum. Based on a Claim of EUR 600.00, this interest rate results in an interest claim of EUR 0.29 over a period of two weeks.
In the interests of streamlining, you hereby waive the calculation and payment of interest Claims attributable to your receivable. Contrary to the normal legal requirement (Section 667 in conjunction with Section 675 of the German Civil Code [Bürgerliches Gesetzbuch (BGB)]), we are therefore not required to pay these interest Claims to you.
4.2
As soon as we have received all the documents required to balance your account, we will do so in the proper manner and pay you the amount to which you are entitled.
4.3
You must provide us with a bank account to which we can transfer the money. If we offer alternative payment methods (e.g., PayPal), you can provide us with the relevant information instead of your bank account details. If you do not have a SEPA account, any fees incurred for the transfer or payment will be borne by you.
If you receive payments from us that are (also) intended for other persons (e.g., fellow travelers), you must forward these payments to the entitled persons on a pro rata basis.
5. Obligations and duties
5.1
You shall support us in the performance of our contractual obligations. Upon request, you shall provide us with full disclosure of the underlying facts to the best of your knowledge. You shall provide us with the documents and information (hereinafter collectively referred to as "Information") required for processing and shall submit any new information immediately without being asked to do so. You are responsible for the completeness and accuracy of the information. You undertake to provide any additional information that may be required upon request without delay.
5.2
You are obliged to inform us immediately if you or other persons entitled to Claims asserted by us (e.g., fellow travelers) receive payments or other benefits from the Opposing Party or if the Opposing Party contacts you or the other entitled persons.
5.3
You guarantee that you have not otherwise disposed of the Claim prior to commissioning us, nor has a third party been commissioned to enforce it. While our contract for the enforcement of the Claim is in force, you may not independently engage any other service providers, lawyers, private or public arbitration bodies or consumer protection associations to represent your interests, take any legal action independently or dispose of the Claim.
5.4
In the Power of Attorney Process, you may not assign or pledge the Claim that you have authorized us to enforce to any third party without our prior written consent.
5.5
You undertake to indemnify us against all typical and foreseeable claims by third parties arising from the fact that you provided us with incorrect information during the ordering process or by other means. This obligation applies only if and to the extent that the information you provided was intentionally or grossly negligently false or incomplete.
6. Commissioning of contract lawyers, cost exemption commitment
6.1
In general, as a legal service provider, flightright is not permitted to represent you in competent civil courts. Should Flightright`s out-of-court endeavors to enforce your Claim (including dunning proceedings at court) fail either entirely or partially, Flightright may engage a contract lawyer (e.g. Flyhjælp ApS) in the context of the Assignment Process to enforce the Claim in our name and at our expense risk if there are good chances of success (i.e. if their efforts are unsuccessful, Flightright shall bear the responsibility of all costs)
6.2
If the Power of Attorney Process is used, Flightright may instruct a contract lawyer (e.g. Flyhjælp ApS) to enforce the Claim outside of court as well as in court in accordance with the power of attorney you have signed towards Flightright (to the extent permitted by the applicable local law). Flightright may also recommend that you engage a contract lawyer (e.g. Flyhjælp ApS) yourself if the conditions under para. 6.1 apply. Should you engage said contract lawyer yourself, a separate agreement shall be concluded between you and the contract lawyer (e.g. Flyhjælp ApS).
6.3
You shall authorise the contract lawyer (e.g. Flyhjælp ApS) to accept declarations on your behalf that have been issued by Flightright in connection with this contract. Flightright undertakes to exempt you from the fees of the contract lawyer (e.g. Flyhjælp ApS) engaged by you and/or Flightright for you pursuant to para. 6.4.
6.4
Should the enforcement of the Claim fail even after the engagement of a contract lawyer (e.g. Flyhjælp ApS) and after out-of-court and, where applicable, in-court enforcement of the Claim, Flightright shall exempt you from the fees associated with the engagement of their contract lawyer.
Flightright shall also assume any other costs associated with the legal action (including court costs, the fees of the opponent’s lawyer and any additional costs arising at international places of jurisdiction) if such costs are not assumed by the Opposing Party.
7. Court settlements and out-of-court settlements
7.1
You authorize us to conclude settlements on your behalf without consulting you, provided that this does not reduce the amount payable to you. We are also entitled, without consulting you, to reject a settlement offer if the Opposing Party offers less than 80 % of the amount claimed or, in the case of air passenger rights, only offers vouchers instead of money.
In accordance with para. 3 of these General Terms and Conditions, we have agreed with you on a percentage-based and success-based Remuneration. Neither a successful settlement nor your rejection or revocation of a possible settlement will affect the agreed upon percentages of our Remuneration. However, the absolute amount of our Remuneration may change if the Claim enforced on your behalf is reduced as a result of a settlement.
7.2
If a contract lawyer (e.g. Flyhjælp ApS) was engaged in the context of the Power of Attorney Process, you are not entitled to conclude an irrevocable settlement agreement, withdraw from a settlement agreement concluded with Flightrighs consent, waive the Claim, withdraw from the legal action or dispose of the Claim in any other manner without Flightrights prior written consent.
7.3
In the event of a settlement (out of court or in court), the attorney's fees and, if applicable, court costs will be deducted from the agreed settlement amount if these have not been assumed by the Opposing Party (as is customary). The conclusion of the settlement does not affect the agreed upon percentages of our success-based Remuneration; in this respect, the provisions of Section 3 apply.
8. Right of withdrawal and withdrawal policy for consumers
If you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), i.e., a natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor your independent professional activity, you have a statutory right of withdrawal, which we hereby inform you of as follows:
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the date of conclusion of the contract (within the meaning of section 2.1), but no later than upon receipt of this withdrawal policy. To exercise your right of withdrawal, you must inform us:
Flightright GmbH
Revaler Str. 28
10245 Berlin, Germany
Email: service@flightright.de
by means of a clear statement (e.g. a letter sent by post, fax or email stating your case number) of your decision to withdraw from this contract. You can use the attached sample withdrawal form (see below), but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including transfer fees (with the exception of additional costs resulting from your choice of a type of payment other than the SEPA transfer offered by us), immediately and no later than 14 days from the day on which we receive notification of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
Additional information
Your right of withdrawal expires prematurely if the service has been provided by us in full and the performance of the service has only begun after your express consent and you have confirmed your knowledge that you will lose your right of withdrawal upon complete fulfillment of the contract on our part.
If you wish to withdraw from the contract, you can use this form:
Sample withdrawal form
To:
Flightright GmbH
Revaler Str. 28
10245 Berlin
Email: service@flightright.de
I/we hereby revoke the contract concluded by me/us for the provision of the following service
Case number:
Ordered on:
Name(s) of consumer(s):
Signature(s) of consumer(s):
Date:
We will confirm receipt of the cancellation immediately.
End of cancellation policy
9. Contract term, termination, and dispute resolution
9.1
The contract with us ends when the Claim has been enforced.
9.2
The contractual relationship may also be terminated by either you or us at any time with two (2) weeks' notice. We reserve the right to terminate the contract in particular if you culpably violate the obligations and duties within the meaning of Section 5 or if, based on an objective assessment taking into account the current state of affairs and the prospects of success, it becomes apparent that further processing of your case by us is unreasonable or economically unjustifiable. In this case, we will inform you immediately, stating the reasons. In such cases, there shall be no Fee for our services, except under the conditions set out in para. 9.3. below.
9.3
If you terminate the contractual relationship after commissioning and payment of the Claim, the claim for our Fee under Section 3 shall remain in force.
9.4
The European Commission hosts a web-based platform for the resolution of online disputes; however, Flightright prefers to resolve any problems directly with you and does not participate in consumer arbitration proceedings. In such cases, please contact Flightright directly at: service(at)flightright.de
9.5
We inform you that there are other options for enforcing the Claim, for example the European Small Claims Procedure.
10. Final provisions
10.1
The law of the Federal Republic of Germany (“Germany”) applies. This also applies to the assignment agreement between you and us. If you placed the order as a consumer and your usual place of residence is in another country than Germany at the time of your order, the mandatory legal provisions applicable in that country also apply.
10.2
If you are a merchant and have your registered office in Germany at the time of the order, the exclusive place of jurisdiction is our registered office in Berlin. In all other respects, the applicable statutory provisions shall apply to local and international jurisdiction.
10.3
There are no verbal side agreements. Contract amendments and deviating or supplementary individual contractual provisions to this contract must be made in writing to be effective. This also applies to the waiver of the written form clause.
10.4
Should individual provisions of these General Terms and Conditions be wholly or partially invalid or void, or become wholly or partially invalid or void as a result of a change in the legal situation or due to a ruling by the highest court or in any other way, this shall not affect the validity of the remaining provisions of the General Terms and Conditions. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes closest to the economic purpose pursued by the contracting parties with the invalid or unenforceable provision. The same applies in the event of a loophole.